Shipping Policy
Every BI (Billet Industries) product is shipped with care and attention to detail, reflecting the craftsmanship we stand behind.
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Processing Time
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Orders are processed within 1–2 business days after payment confirmation.
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Custom or special‑order items may require additional lead time.
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Shipping Methods
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We ship via trusted carriers (Canada Post, USPS, UPS, FedEx, DHL or other intermediate carriers) to ensure reliable delivery.
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Standard shipping, expedited options, and international shipping are available at checkout. Refer to pricing and timelines shown at checkout.
Shipping Rates
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Rates are listed at flat rates dependent of delivery location.
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For larger orders, please email customer support at my domain@domain.com. We may be able to offer alternative options.
Delivery Estimates
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Refer to pricing and timelines shown at checkout.
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Timelines for delivery are estimates based on previous customers and historical data and are not guaranteed. However, we try our best to deliver your order as fast as possible.
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Order Tracking
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Once shipped, you’ll receive a tracking number via email.
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You can monitor your shipment directly through the carrier’s website.
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International Shipping
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Duties, taxes, and import fees are the responsibility of the customer.
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Lost or Delayed Packages
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If your order hasn’t arrived within the estimated timeframe, contact us at billetindustries.cs@gmail.com.
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We’ll work with the carrier to resolve the issue promptly.
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Damaged Shipments
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If your package arrives damaged, notify us within 7 days of delivery with photos of the packaging and product.
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We’ll arrange a replacement or refund as appropriate and open an investigation as required. We may require information from you as the investigation progresses.